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Clinical Solutions Selected for First Portuguese Health Helpline
Clinical Solutions, a leading British provider of software solutions to the healthcare market, has been selected to provide call centre management and clinical decision support software for the Portuguese Public Health System.
The software will be used by staff manning Portugal's first national health helpline to record patient calls and provide information to aid advice for patients. It will also allow the Portuguese Public Health System to better manage its limited resources and allocate the correct level of care based on the assessment of each case.
The health helpline will provide a service similar to that of NHS Direct in the UK, who has been a customer of Clinical Solutions for the last six years.
Private company, Linha de Ciudados de Saúde (LCS), has been formed to implement the programme and it is the first private/public sector healthcare partnership of its kind in Portugal.
Ramiro Martins, CEO LCS comments, "The Public Health system is under a great pressure to provide healthcare with limited resources. The national helpline will provide a valuable means of support and reference for the Portuguese people and enable the Public Health System to allocate its resources more efficiently - making sure that the right level of care meets the right people. We saw Clinical Solutions as having the experience and expertise demonstrated through their success with NHS Direct in England, as the ideal partner for delivering this service."
Richard Craven, sales & marketing director Clinical Solutions, "To be involved with this project from the outset is a testament to our credibility and experience in enabling the delivery of leading healthcare advice in call centres. We will be working with LCS every step of the way in implementing this helpline which we feel certain will have a positive impact on the provision of healthcare in Portugal."
The Portuguese national health helpline will go live on 25th April 2007. 06.03.2007, Clinical Solutions
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